Friday, May 8, 2009

Two Publishing Companies

“You have to run two publishing companies today; what publishing was and what publishing will be.”

That came from Dominique Raccah, CEO of Sourcebooks. I think she was quoting someone else; wish I knew so I could given them due credit. Others also discussed how their publishing companies are changing:

Marcus Leaver - President, Sterling Publishers
Josh Marwell - President of Sales, Harper Collins
Dave Thompson - VP of Sales Analysis, Random House

A key take-a-way from the publishers and Mike Shatzkin: Publishing’s future is about owning very distinct narrow verticals, which can be described as very specific BISACs. If you do craft books, for example, you may be able to own the crochet vertical but someone else may own the beaded jewelry vertical.

To “own” the vertical you must own the community; the place where the crochet community can meet to share ideas, interact with the crochet leaders and acquire the leaders’ content in what ever format the consumer wants it: e-book, iapps, online, audio, software, podcast and books.

The successful “authors” will be those that can relate to the community, regardless of format. In many cases, it will be the authors that know how and have the desire to utilize social networking.

If you stop and think about that for a moment, the implications of “going vertical” are huge relative to today’s business model. I think, however, Thomas Nelson is already starting to adapt in some ways to this emerging business model.

To make it most relevant to my Nelson colleagues, consider how the presenters outlined how this might change your “traditional” publishing jobs.

Editorial
  1. Product development cycles are going from 12-18 months to 2-6 months. In today’s world, it’s much easier to become irrelevant quickly; can’t wait 12 months for a book.

  2. Acquisition editors need to look for authors that not only have great content, but an affinity for building a community with their audience; especially online.

  3. Editors are not making books; but building content in format neutral XML. Sourcebooks has gone 100% XML.

  4. More data analysis on what to publish; balancing it with the art of publishing.

  5. Publishing fewer books; about 25% seems to be the reduction this year.

  6. Editors are more engaged in the social networking aspect of the content, blurring the lines between marketing and editorial.

Marketing & Sales
I suspect marketing and sales becomes much more vertical specific. Nelson has already started to do that by grouping publishing, marketing and sales around groups of BISACs.

Marketing and sales are adjusting resource allocation. The change in focus can be seen in where these publishers say they are and are not spending their money.

Generally, this is where they are not spending money or spending much less:

  1. Catalogs – Going to web-based e-catalogs with much more functionality and flexibility. This makes sense when the product development cycle is now just a few months. Print catalogs have been error-filled for decades, and it will only be worse with a shorter product development cycle time. It is interesting what HarperCollins is doing with e-catalogs to help buyers.
  2. Trade shows – You just don’t need them with today’s consolidated, shrinking market and communication possibilities. Only foreign rights may need them, and most publishers are even questioning that.

  3. Sales Conferences – Most going to Web Ex. Just too costly to fly everyone in from the far reaches. If publishers are flying reps in, they are only doing it once per year.

  4. Author tours – Biggest waste of money. We all knew it, and now the community is online any way. Author tours are being replaced with webinars that can be measured to a direct sales impact. Webinars work, especially when the vertical community knows about them.

  5. Traditional print, radio and TV media – These are dead. Random House’s survey confirmed other organizations’ surveys that these are ineffective medias for creating book awareness.

  6. Print galleys

So, where is money being spent?

  1. Holistic TITLE/CONTENT SPECIFIC vertical marketing plans that focus on social networks, community building and store placement. Sterling increased per title marketing spend by 66% in the past two years by doing away with so much stuff that no longer matters.
  2. Digital and online medias
  3. Increasing travel budgets in two ways: (a) Editors spending more time out with consumers, again blurring the marketing line. Editors have been too insular for two long and their historical format is becoming less relevant. (b) Sales people visiting accounts more often.
  4. Strategically providing more free content
  5. Partnering with related vertical sites and online communities
  6. Lot’s of young people tweeting on key brands
  7. e-galleys

Will all of this change happen over night? Nope. As Dominique Raccah said, we will be running two different companies at the same time. My hunch is that owning narrow verticals will change how publishers are structured; some employees will adapt and others will have a much harder time. Perhaps more on that in a future blog.

What do you think?

3 comments:

Gary Davidson said...

I agree with your observations. I believe we need to focus our efforts on first retail placement
(37%) which is driven by catalog advertising (6%) both are in the top 5 reasons a customer purchases a product according to Bowker. Secondly our primary focus on online reviews, advertising and developing a social network for the product, author platform and Thomas Nelson. On line advertising and reviews were both in the top 5 from Bowker and when you combine them they are right behind word of mouth influence. In all we do on line we should maximize our impact by aligning with retail and ministry partners who can also create these social networks for our products.

Great stuff. Keep it coming and let's make this happen. I agree we are further along but we could really out pace our competition by getting very focused on these two priorities.

let's do it!

Thanks

Gary Davidson

Maurilio Amorim said...

Tod,
Great insight. Online communities, brand clans, tribes or affinity groups-- or whatever you call them--are the key to begin the forward movement any product needs to get noticed in this new economy.

Maurilio

Dax said...

I agree with the concept. I think some of the issues a lot of us publishers are challenged with is the "how" piece. We don't really understand how to bring value to digital. The art of living out a digital-publisher mentality can be made up of two pieces:

1. Finding the right authors
2. Knowing what value we bring

Finding the Right Authors:1. Look for social authors and/or if they are willing to do the work to grow their fan base online—what I call meet-E-greet (instead of just a normal meet-n-greet, it’s now online).

2. Sometimes, we may just need to help them improve how they navigate in the online social arena. I know some of our marketing persons are doing this with our authors.

3. Find the best personalities. They are entertaining to read. People are drawn to them.

4. Go to those book social sites and find ways to encourage more consumer participation in product development.

5. Use book social sites to find authors. Run contests. Have Editors spend more time on the sites looking for popular-rated content by consumers.

6. On the book social sites, we can post current author titles in the works, maybe up to 5 chapters and have consumers rate it or suggest changes.

7. Find ways to make books more personable. Authors can start a story, but people can write their own end and the best wins.


What Value Can We Bring Beyond Print:It’s going to get easier and easier for authors to self-publish. We can no longer use our behemoth size to get unknown authors where they could not be before. We need to learn new forms of expertise that improves the value we bring. Examples:

1. Access to digital platforms at a lower cost to the author
2. Be able to teach them:
a. How to get the most out of online social activities
b. How to use online video to increase sales
c. How to use content to sell a book
d. The best way to write a book for various end-uses (e.g. Kindle, blogs, online book clubs, etc.)
e. How to write in shorter segments to create more derivatives to use in more places

3. Use online’s flexibility to create derivative products on the fly based on pop culture issues/concerns using a keyword system

4. Work digital distribution partnerships that easily distribute miniature content upon their request (dynamically) they pay us for

5. Create a system where people can customize their own gift products for their family and friends anyway they want.